• Developed financial and operational strategic plan and managed activities of service providers for 30 clients with annual sales of nearly $2 million in 3 states.
• Supervised relationships with clients, partners, regulators, and corporate legal counsel to manage service delivery, marketing, and negotiation of agreements, federal regulatory compliance, and human resource issues.
• Sustained 30% annual growth rate within highly competitive market by developing strategic, long-term business plans, attracting and retaining talented staff, and cost control processes-outlasted and outperformed major industry players.
• Conducted due diligence for federal contract opportunities, and later created the operational infrastructure and growth strategies that facilitated substantial business expansion prompting an average 20% annual increase in professional staff and ongoing business for the firm.
Terp et al, LLC, Long Beach, CA
Interpreter & Consultant, September 2006/Present
Receive information on subject to be discussed prior to interpreting session. Read written material, such as legal documents, scientific works, and news reports to better understand specific terminology and concepts to be interpreted. Listen to statements of speaker and view statements of Deaf speaker to ascertain meaning. Interpret exact message of speaker into specified language, orally and by using American Sign Language. Prepare proposals and present plans to governmental agencies and private organizations. Conduct needs assessment surveys to identify areas of improvement or problems. Market interpreting and consulting services to outside companies and develop marketing collateral.
• Analyzed and compiled software accessibility improvements for an international voice over IP company.
• Participated in effective industry coalition providing enhanced emergency 911 services via telecommunications relay services.
• Researched and prototyped new Web technologies and techniques to realize benefits of content management and constituent relationship management applications.
• Tied back office membership databases to Web site to provide personalized experience for members.
• Validated design approach by tracking user interactions with website before and after makeover.
Snap Telecommunications, Inc., Charleston, South Carolina
President and Founder, October 2004/September 2006
Established effective communications with federal and state regulators and their staffs. Spearheaded the planning and building of all operations for a startup telecommunications business, consisting of state and federal licensing and reimbursement to provide video telecommunications relay service.
• Established strategic vision, elevated organization’s profile throughout the telecommunications relay business community.
• Consulted widely with key industry groups, professional associations, and regional consumer advocacy groups to facilitate meaningful direction.
• Assumed full responsibility for the strategic planning, development, operations, sales and marketing, customer service, human resources, administration, and P&L performance.
• Founded the first telecommunications common carrier certified by the FCC for reimbursement of video relay, and managed business development, sales and marketing, process development, human resources, business law, and asset purchases.
Communication Access Network of America, Inc., Charleston, South Carolina
President and Founder, February 1997/May 2006
Executed complete company start-up including contract negotiation, staffing, and financing. Provided board members with monthly financial statements, current business trends and suggestions for future direction. Developed valuable business relationships with key clients/constituents. Developed expertise in obtaining government contracts to provide language services. Developed a successful sales and marketing plan within budget constraints. Created integrated sales and marketing strategies, and coordinated national and regional sales program implementation.
• Conducted a skills analysis that reinforced the need for staff and managers to concentrate on specialist knowledge.
• Developed cash management protocol allowing for reduced credit line interest expense through payroll and billing variability.
• Introduced personnel and executive incentive plans to enhance performance, quality, efficiency and bottom-line profitability.
Concord Law School, Los Angeles, California
J.D., Law, Anticipated Graduation 2013 Anticipated degree in law. Completed course work in corporations, civil procedure, and administrative law, which has significantly contributed to my expertise in regulatory matters, merger and acquisitions, and risk management.
East Carolina University, Greenville, North Carolina
Bachelor of Science, Business Administration, Minor: Sign Language Interpretation, December 1994
A graduate of East Carolina University, Greenville, North Carolina with a specialty in small business entreprenuership. Course work included accounting, management, marketing, finance and business law. Additional course work in Sign Language interpretation..
• Chair, Video Interpreting Committee – Registry of Interpreters for the Deaf, Inc., Washington, District of Columbia, June 2004/August 2006. Mentored and trained new committee members. Coordinated and facilitated on-site adult-learning programs (10 to 50 students per session), including technology, ethical considerations, federal regulatory process and workplace advocacy. Advised board members on a variety of matters related to the memberships involvement in video relay services.
• Expert Grant Reviewer – U.S. Department of Commerce, Broadband Technology Opportunities Program, September 2009. Review and make recommendations on funding applications to design, construction, and operate broadband networks or public computer centers, broadband-related outreach, training, or education; and programs to increase the demand for broadband services.
• Expert Panelist – National Consortium of Interpreter Education Centers, 2009. Provided input to further refine the list of competencies required to work as a interpreter. Consulted on the development of a qualified candidate for hire profile. Assisted in development of protocols and questions used in industry survey and participant interview.
• Certificate of Interpretation – Registry of Interpreters for the Deaf, Inc., December 1998. Holders of this certificate are recognized as fully certified in interpretation and have demonstrated the ability to interpret between American Sign Language (ASL) and spoken English for both sign-to-voice and voice-to-sign tasks. The interpreter’s ability to transliterate is not considered in this certification. Holders of the CI are recommended for a broad range of interpretation assignments.
• Certificate of Transliteration – Registry of Interpreters for the Deaf, Inc., May 1996. Holders of both full certificates (as listed above) have demonstrated competence in both interpretation and transliteration. Holders of the CI and CT are recommended for a broad range of interpretation and transliteration assignments.
• Outstanding Service Provider of the Year – South Carolina Registry of Interpreters for the Deaf, 1998
• Outstanding Committee Service – Registry of Interpreters for the Deaf, Inc., Video Interpreting Committee Chair, 2007